Embodiment Effects in Interactions with Failing Robots


In this work we discuss the benefits and drawbacks
of embodiment in conversational failures. How many carrots was it again?
Sure I can. What kind of music would you like to listen to? I can really recommend the new Beatles collection. Our findings show that failures negatively affect future intentions to interact with
smart speakers. This effect was not found when using a human
like robot embodiment. However, under time pressure, human likeness
was found to be distracting and detrimental to the interaction.

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